SHIPPING POLICY

Thank you for shopping with Infinity Creations Studio.

Many of our products are handmade or made to order, so please consider both our processing time and shipping time when placing your order.

Processing Time

Please allow up to 30 days for your order to be created, prepared and dispatched unless a different timeframe is stated on the product listing.

The 30-day processing period is separate from the delivery timeframe provided by the shipping carrier.

Orders containing custom products may require the full processing period.

Australian Shipping

Australian orders are shipped using the shipping method selected or displayed at checkout.

Delivery times shown by shipping carriers are estimates and begin once the parcel has been dispatched.

Where tracking is available, tracking details will be sent to the contact information provided with your order.

If the Actual Shipping Costs exceeds the amount paid at checkout, An invoice for the outstanding balance will be issued. 

Orders will be dispatched once any additional shipping charges have been paid. 

International Shipping

International shipping may be available to selected countries.

International delivery timeframes vary depending on the destination, carrier, customs processing and other circumstances outside our direct control.

International customers are responsible for any customs duties, import taxes or other charges imposed by their destination country unless otherwise stated at checkout.

Infinity Creations Studio does not control international customs charges.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please check your:

• Street address
• Suburb
• State
• Postcode
• Country

If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional postage charges may apply where an order must be resent because an incorrect or incomplete address was supplied by the customer.

Returned to Sender Parcels

If a parcel is returned to us because of an incorrect address, incomplete address, failure to collect or another delivery issue attributable to the recipient, we will contact you.

Additional shipping costs may apply before the parcel can be resent.

Delayed Parcels

Shipping estimates are not guaranteed delivery dates.

Delays may occur because of postal network delays, weather, peak periods, customs processing or other circumstances.

If your parcel is significantly delayed, please contact us or Australia Post so that we can assist with an investigation through the shipping provider.

Lost Parcels

Once your Parcel has left our hands and in contact with Australia Post,  Unfortunately  they will need to be your first point of contact if any issues arise.

Damaged Parcels

If your goods arrive broken, you will need to contact Australia Post with your box, packaging and the broken items to lodge a claim. We would be happy to be Cc'd into any correspondence to see if we are able to assist. 

Combining Orders

Separate orders are not automatically combined for shipping.

If you place multiple orders and would like us to combine them, please contact us before they are dispatched. We cannot guarantee that combining orders will always be possible.

Contact

For shipping enquiries, contact:

Infinity Creations Studio
Email: Info.infinitycreationsstudio@gmail.com